Support
Cancellation Policy
Last updated: August 4, 2026
Cancellation terms may vary by experience. The specific policy for each booking is shown at checkout and in your confirmation email. The terms below apply unless the experience listing states otherwise.
Full refund
Cancel at least 7 days before the experience start time for a full refund of the experience price. Processing fees or third-party charges may not be refundable.
Partial refund
Cancel between 3 and 7 days before the experience start time to receive a 50% refund of the experience price. Cancellations made less than 3 days before the start time are typically non-refundable.
No-shows and late arrivals
If you do not show up or arrive more than 30 minutes late without notifying the host, the experience is considered forfeited and no refund will be issued.
Host cancellations
If a host cancels an experience, you will receive a full refund and we will help you find a comparable alternative when possible. Hosts who cancel repeatedly or without good reason may be removed from the platform.
Rescheduling
You may request a reschedule by messaging the host directly. Reschedules are subject to host availability and must be confirmed before the original start time. Unconfirmed reschedules are treated as cancellations.
Exceptions
Weather, government restrictions, or other force majeure events may justify a full refund even inside the non-refundable window. Contact our support team with documentation and we will review your case.