Support

Help center

Answers to common questions, essential contacts, and practical tips for travelling in China.

Frequently asked

Booking questions are fastest in chat with your host. For anything else, reach out anytime — we’re here to help.

Free to dial from any phone, including without a SIM card.

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Police
Nationwide emergency police line
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Fire
Fire and rescue
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Ambulance
Medical emergency
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Traffic accidents
Road incidents
Your Embassy or Consulate
Contact your home country's embassy in China for passport replacement or legal emergencies.
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Citizen Service Hotline
English available in major cities for general inquiries & complaints